MNC Bank Call Center for Quick Solution to Serve Complaints
MNC Bank Call Center is one of the fastest ways to get services for complaints you want to provide. not only as a forum for complaints or complaints, call centers are also a solution for those of you who want to make deals or wonder about related to your products and services.
Who is unfamiliar with one of these popular banking organizations? This has been widely discussed on TELEVISION, making us more familiar with the existence of MNC Bank. In fact, many attractive offers are given to increase the number of loyal customers from banks or other MNC companies that are useful.
Although we always want to give our best, it’s very difficult if we can satisfy everyone and make everyone happy. In addition, everyone has their own views on banking products and services, including for MNC Bank. Although many customers are satisfied, there must be some who feel unhappy.
This is naturally due precisely with these complaints and complaints, MNC Bank can improve itself to become a better banking institution. That’s why there is an MNC call center as a forum for complaints and complaints that customers and the public want to provide.
Ways to contact the call center
Before going further about this call center, of course you need to know how to contact the call center properly. Because the number belonging to the call center varies by phone number or regular mobile phone. Therefore, you need to know the difference and be able to contact the call center.
For those of you who want to call the MNC call center , you can dial 1500 188. You can dial this number by landline or mobile phone regularly with different operators, depending on which type of phone you have and the complaint can be easily sent.
Just like a call center in general, you will first be connected to a responsive machine that will later provide several choices of transaction menus or services available. Each list is shown with a number that you can press to contact the call center depending on your needs and intention.
After pressing one of these numbers, then you will be connected to the MNC call center officer according to the transaction or service in question , this is where you can file a complaint, request or make the required transaction, so you don’t have to go to the MNC office, whether it’s the center or the branch.
Services available to solve various problems
Before contacting the call center and spending a lot of credit because you don’t know what to do, of course it’s important to know the services are available. It is possible that the services you are referring to are not available in the call center service so that you can use other ways to file complaints.
MNC Call Center offers a variety of services to overcome problems, answer questions or make transactions desired by customers and the public, these services are general information about MNC products, basic credit interest rates, balance information, information about the last five transactions, and transactions between MNC bank accounts.
In addition, there are still other services that you can enjoy when contacting the call center, namely credit card transaction information, MNC Bank Mobile Banking Register to talk to officers about other banking needs. You can enjoy all of these services just by contacting the call center.
Mnc Call Center will provide comfort in conducting several transactions that are listed, not only that, you will also get clear and complete information about MNC Bank because of professional and experienced officers call center officers in this matter.
Documents required when submitting a complaint
Before submitting a complaint, you also need to prepare some required documents so that the complaint can be processed immediately. As it is known, there are not only complaints you provide, but also some customers and the community that we provide complaints so that everything should be properly recorded.
For this reason, it is best to prepare the document first before contacting the MNC call center, the first document you need to prepare is a personal ID card, whether it’s an ID card or a passport.
In addition, you also have to prepare a document in the form of a chronology of problems occurring. Some events may only require a transition chronology directly so that a solution can be obtained immediately. However, in certain cases, written problem chronology is needed because it requires follow-up to resolve a complaint or problem.
Finally, the documents that you should be ready to support, but they should still be prepared in anticipation if they are needed later, you don’t have to be confused. This data or supporting documents include a disclaimer form that you can access through the official website, proving the transaction and others.
Other ways to file a complaint
Providing complaints through mnc call centers is actually the fastest and easiest way to get the solution directly however, some people may not be uncomfortable with the services provided or the problem that occurs in the services available at the call center.
That’s why MNC Bank also provides another alternative to those of you who want to file a complaint. There are two other ways you can try, namely sending messages by email or visiting the MNC Bank office directly. You can choose which way is most convenient and convenient.
If you have a lot of work or activities, sending a message by email is the most convenient way because this method can be done anytime, anywhere. You just need to write the complaint you want to send, and then send the letter to customer_care@mncbank.co.id email address.
However, if you need to respond or settle directly, then visiting the MNC Bank office is the best choice. Nowadays, it’s easy to find MNC bank branch offices in different cities, so you don’t have to go far to visit the head office that might be far from where you live.
Various obstacles that may occur
In addition to being quick and easy, of course, MNC call centers also have some obstacles that may occur when you contact them , one of the obstacles often experienced by customers and the community that is experienced is not being able to communicate with call center officers or even fault response machines.
Problems like this are common, especially if caller traffic is increasing sharply, the call center officer will be busy with various calls to respond to. Usually, this happens if there are actually technical problems in many branches or problems with other banking agencies.
The easiest way to avoid this problem is to contact the call center at the right time. Avoid contacting him during peak hours, such as opening hours because of course there will be more calls. There is no need to worry about operating hours as this call centre is available in 24 hours.
For those of you who want to file a complaint or find information about products and services from MNC Bank, you can call the call centre number above. MNC answer machines and call center officers are ready to help solve problems and answer their various questions.